Yes. AI receptionist data security comes down to three things: your customers' details are transmitted and stored securely, access is limited to you and the team members you authorize, and the information is used only to run your service. Your leads stay yours.
Every call Ava answers produces a small set of business records: the caller's name, phone number, address, and issue, plus the summary that lands in your SMS and email. That's the same information a good CSR would write on a message pad — it just lives in your account instead of on a sticky note.
Those records are protected in transit and at rest, and access is controlled. You decide who on your team gets call summaries and who can review recordings. If someone leaves the company, you cut their access and they take nothing with them.
Ava collects exactly what a good receptionist collects, nothing extra:
There's no scraping, no extra data gathered behind the scenes, and nothing sold or shared. For the full list, see what customer data the AI actually collects.
If you've been running the business off your personal cell phone, your customer list is already scattered across voicemails and text threads. Centralizing calls through an AI receptionist with real data security is usually a step up in control, not a step down. One account, one record of every call, controlled access.
The practical questions to ask any vendor — us included — are: where is the data, who can see it, and can I get it back or delete it when I want? We answer those plainly during onboarding, and you can dig into the specifics in how AI call recording and transcription works.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.